Policy, Terms and Conditions Page
Policies, terms and conditions for artsketches.co.uk. This page details policies for shipping, delivery, payment and returns.
Returns & Exchanges
We gladly accept returns for defective items
- Contact us within: 14 days of delivery
- Ship items back within: 30 days of delivery
- Refunds for defective items only
- We don’t accept exchanges or cancellations
All orders are created specifically for you at the factory once you place an order.
But please contact us if you have any problems with your order. Where possible we will do anything we can to help.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalised orders
Perishable products (like food or flowers)
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America: 2-7 business days
- Europe: 2-7 business days
We do our best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose and manufacturing process.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Printful – Latvia, Europe & NC, United States
- Printful are a professional and exceptional partner who provide the highest quality printing and efficient delivery process. We are proud to use Printful for our designs
We accept major credit cards via PayPal. PayPal keeps your payment information secure. Art Sketches Studio shops never receive your credit card information.